Refund policy
At Mrcatwolrd, we want customers to shop with confidence. This Return and Refund Policy explains the eligibility requirements, return window, return method, return shipping responsibilities, exchange procedures, and refund processing terms for purchases made through our official website.
This policy applies to eligible orders purchased from www.mrcatwolrd.com and delivered within the United States.
1. Return Eligibility
Mrcatwolrd accepts returns for both:
- Defective, damaged, or incorrect products
- Non-defective products returned because the customer changed their mind or no longer wants the item
To qualify for a return, the product must meet the eligibility conditions stated in this policy.
Customers must contact us before mailing any return. Returns sent without prior authorization or to an unauthorized address may be delayed or rejected.
2. 30-Day Return Window
Customers may request a return within 30 calendar days after the order is delivered.
The delivery date shown in the applicable carrier’s tracking information will normally be used to determine the beginning of the return period.
A return request submitted after the 30-day return window may not be accepted unless otherwise required by applicable law.
3. Product Condition Requirements
We accept returns of products in new condition only.
To qualify for a return, the product must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or signs of use
- Returned with all original tags, accessories, manuals, components, and packaging where applicable
Customers may inspect the product after delivery, but the product must not be used beyond what is reasonably necessary to determine its nature, features, and condition.
Products showing signs of use, wear, damage, alteration, misuse, or missing components may not qualify for a return or refund.
4. Defective, Damaged, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is defective, damaged, incomplete, or different from the item ordered, please contact us within the 30-day return period.
When contacting us, please provide:
- Your full name
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label
- Any other information reasonably required to review the issue
Please do not discard the product, packaging, accessories, or shipping label until we have reviewed your request.
We will review the information provided and send return instructions when the return is approved.
5. Non-Defective Returns
We accept eligible returns of non-defective products when a customer changes their mind or no longer wants the item.
The product must remain in new, unused, and resalable condition and must satisfy all eligibility requirements stated in this policy.
Customers are responsible for return shipping costs and arranging the return shipment.
6. How to Request a Return
To begin a return, contact us at:
Email: hello@mrcatwolrd.com
Please include your order number and the reason for the return.
After reviewing your request, we will provide the applicable return instructions and return mailing address.
The return procedure is:
- Contact Mrcatwolrd within 30 days after delivery.
- Provide your order number and reason for the return.
- Wait for return approval and mailing instructions.
- Package the product securely.
- Purchase an appropriate return shipping label.
- Mail the return to the address provided in our instructions.
- Keep the shipping receipt and tracking number until the return is completed.
Do not mail a return to our business address unless our customer support team specifically instructs you to use that address.
7. Return Method
Approved returns must be sent by mail.
We do not currently accept in-person returns at our business address.
Customers should use a trackable shipping service when mailing a return. Mrcatwolrd is not responsible for return packages that are lost, damaged, delayed, or delivered to an incorrect address before they are received by us.
The customer is responsible for retaining proof of return shipment.
8. Return Labels and Shipping Costs
Under our current return terms, the customer is responsible for obtaining and paying for the return shipping label.
Mrcatwolrd does not routinely provide prepaid return labels.
This means that return shipping costs are the customer’s responsibility for approved returns, including non-defective returns, unless:
- Mrcatwolrd confirms a different arrangement in writing; or
- Applicable law requires a different resolution
Return shipping costs paid by the customer are generally non-refundable.
Please do not send a package with postage due or cash on delivery. Such shipments may be refused.
9. Exchanges
Mrcatwolrd accepts exchanges for eligible products within 30 calendar days after delivery.
To request an exchange, contact us at hello@mrcatwolrd.com before returning the original product.
Exchange products must satisfy the same condition requirements as returned products. They must be new, unused, unworn, unwashed, unaltered, and returned with all original tags, accessories, components, and packaging where applicable.
Exchanges are subject to product availability. We cannot guarantee that a requested replacement product, color, size, or design will remain available.
The customer is responsible for the return shipping label and the cost of mailing the original product back to us.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method after the returned product has been received and approved.
10. Return Inspection
After we receive a returned product, we will inspect it to confirm that:
- The return was requested within the applicable return period
- The correct product was returned
- The product is in new and unused condition
- Original tags, accessories, components, and packaging are included where applicable
- The product satisfies the requirements of this policy
We will notify the customer after the return has been reviewed.
If the return is approved, we will process the applicable refund or exchange.
If the return does not satisfy this policy, we may deny the refund and contact the customer regarding the available options.
11. Refund Processing
Approved refunds will be processed within 3 business days after the returned product has been received and inspected.
Refunds will be issued to the original payment method used for the order.
We cannot normally issue a refund to a different:
- Credit or debit card
- Bank account
- PayPal account
- Shop Pay account
- Digital wallet
- Payment account
After we process a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account. This additional posting time is controlled by the financial institution and is separate from Mrcatwolrd’s three-business-day refund processing period.
12. Refund Amount
An approved refund will normally cover the amount paid for the eligible returned product, including any applicable product discount.
Because Mrcatwolrd currently provides free standard shipping on eligible United States orders, there is normally no original standard shipping charge to refund.
Return shipping costs paid by the customer are not included in the refund unless Mrcatwolrd confirms otherwise in writing or applicable law requires it.
13. No Restocking Fee
Mrcatwolrd does not charge a restocking fee for eligible returns that comply with this policy.
A restocking fee will not be deducted from an approved refund.
This does not require us to approve products that are used, worn, damaged, altered, incomplete, or otherwise ineligible under this policy.
14. Late, Unauthorized, or Ineligible Returns
A return may be refused when:
- The return request is submitted after the 30-day return window
- The product has been used, worn, washed, altered, or damaged
- The product is missing original tags, accessories, components, or packaging
- The product was returned without prior authorization
- The return was sent to an incorrect or unauthorized address
- The package does not contain the product associated with the return request
- The product does not otherwise satisfy this policy
If we receive an ineligible return, we will contact the customer regarding the available options.
Any costs associated with sending an ineligible product back to the customer may be the customer’s responsibility.
15. Order Cancellations
Customers who need to cancel an order should contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.
Once an order has shipped, it cannot normally be canceled. The customer may request a return after delivery in accordance with this policy.
16. Lost Return Shipments
Customers are responsible for return packages until they are delivered to the authorized return address.
We strongly recommend using a trackable shipping service and retaining the mailing receipt.
Mrcatwolrd cannot issue a refund for a return package that is lost in transit and never received by us.
Customers should contact the selected return carrier directly regarding lost or delayed return shipments.
17. Refund Not Received
If we have confirmed that a refund was processed but it has not yet appeared in your account, please:
- Review your original payment account.
- Contact your card issuer, bank, PayPal, Shop Pay, or other payment provider.
- Allow the provider’s applicable posting time.
- Contact Mrcatwolrd if the payment provider cannot locate the refund.
When contacting us, please provide your order number and the email address used to place the order.
18. Policy Changes
We may update this Return and Refund Policy when our return procedures, business practices, or legal obligations change.
The latest version will be published on this page with an updated “Last Updated” date.
The return terms applicable to an order will generally be the terms displayed at the time the order was placed, except where changes are required by applicable law.
19. Contact Information
For questions about a return, exchange, refund, damaged product, or incorrect order, please contact us:
Business Name: Mrcatwolrd
Website: www.mrcatwolrd.com
Email: hello@mrcatwolrd.com
Phone: +1 727-777-6051
Business Address:
2022 Cat Branch Rd
Early Branch, SC 29916
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed
We aim to respond to customer inquiries within two business days.
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